how to email forward in shopify

Hey everyone, Nadeem here from Shopify.,Building your brand’s identity is key to setting yourself apart from the competition.,I’ll be showing you how to set up email forwarding for a domain you purchased through,Shopify.,For everything I show you today, you can find all of the help articles linked below.,Now let’s get started!,Let’s first discuss the difference between email hosting and email forwarding, so you,can decide what's best for your business.,Email hosting is a service that you pay for through a third party company like Google,Workspace.,This allows you to buy a custom email like info@alyathletics.com, and send and receive,emails from this address.,Info@alyathletics.com is what customers see when you reply to them.,With email forwarding, which is what we’re doing today, customers do not see custom emails,when you reply.,Instead, email forwarding acts as an alias for an existing email address.,It’s included in the cost of a custom domain purchased through Shopify.,Our custom domain is Alyathletics.com.,So I can set up an unlimited number of custom domain email addresses.,For example, customers can contact you at the alias you create, like info@alyathletics.com,,or careers@alyathletics.com.,This will be forwarded to my gmail address, alyathletics@gmail.com.,And when I reply, customers will see alyathletics@gmail.com.,To set up email forwarding, start on your Shopify admin and click “Settings”.,Next, click “Domains”.,Keep in mind that email forwarding doesn’t work for any domain ending in dot my shopify,dot com.,It must be a custom domain purchased through Shopify.,Under “Primary domain”, click the “Manage” button next to the domain that you want to,set up email forwarding for.,Next, click “Add forwarding email address”.,In the text box, “Store email address”, enter the email address that you want customers,to see when they contact your business.,You don't need to type the @ symbol or anything that follows since your domain is automatically,used as the end of the email address.,To create info@alyathletics.com, I type the word “info”.,Under “Forwarding email address”, type the address where you want everything forwarded.,Click “Save” to finish.,You can create as many forwarding email addresses as you want by repeating these steps.,For instance, emails from info@alyathletics.com can be forwarded to the email address you,use for customer service.,Emails from careers@alyathletics.com can be forwarded to the email address you use for,hiring.,When you’re finished, always be sure to test that your email forwarding is working,properly.,Log in to an email account that you haven’t set up for email forwarding.,Then send a test email to the custom domain addresses that you've created.,Next, log in to your forwarding email address account, alyathletics@gmail.com.,I know everything was set up correctly because the test email sent to info@alyathletics.com,was delivered to my alyathletics@gmail.com account.,Remember, when you reply to a customer email, they will see the forwarding address, alyathletics@gmail.com,,not the custom domain ones you created.,Now you know how to set up email forwarding for a Shopify domain.,And for more information on everything I covered today, visit help.shopify.com.

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