what does it mean when a shopify tap, chip, and swipe card reader says system tampered

setting up your card reader to accept,payments of an all-new Shopify POS,doesn't have to be complicated keep,watching for a complete demonstration on,setting off the chip and swipe card,reader hey everyone it's Jamal with,Shopify before we get started with the,hardware setup there's a few important,details about setup requirements we need,to cover first this video discusses the,chip and swipe card reader make sure,that your Hardware matches what you see,here to follow along the card reader is,available to you depend on where you're,located for more information about what,card readers are available in your area,click the link in the description you,also need to confirm that both your iOS,device and Shopify POS app have,Bluetooth enabled open the Settings app,on your device and tap Bluetooth be sure,the Bluetooth button is toggled on then,scroll to the shop provide POS app and,toggle on the Bluetooth button there as,well next to use move the Shopify card,readers with POS you need to set up,Shopify payments to see if you're,eligible to use Shopify payments for,card reader transactions in your area,check the description below once you've,taken these steps you need to confirm,that the Gateway is enabled in the POS,app from the POS app tap the menu icon,and then tap Settings on the new page,tap payment settings and then tap credit,debit for Shopify payments make sure,that the button for accept credit cards,at checkout is toggled on now you're,ready to set up your carburetor tap back,to go back to the settings screen you,can connect your Hardware in a few,different ways the first is to open the,connectivity section and tap Add,Hardware the second is to scroll to the,hardware section on the settings screen,and tap to setup hardware,either method brings you to the same,screen on the hardware screen you see a,selection of hardware to choose from now,tap card reader and choose chip and,swipe follow the on-screen prompts and,hold down the white button located on,the side of the card reader for 4,seconds this action enables bluetooth,pairing mode when the card reader is,discovered by the device you'll see the,name of the hardware pop-up with a,device number you can confirm that the,correct reader is being paired by,checking the device number on the card,reader itself next to the charging port,there's a four digit number that should,match the card reader number you see on,your Shopify POS app,once you've confirmed that the card,reader is the correct one select pair,card reader after a few seconds the card,reader will connect to the POS app when,it's connected tap finish setup and read,through the hardware overview on the,next few screens you can check all of,the connectivity of your devices in the,hardware connectivity manager here you,see the chip and swipe card reader that,we just connected you can tap the card,readers title for information like the,battery percentage serial number and,support on how to use the device once,your card reader is paired it stays,connected to the POS app unless one of,the following scenarios takes place,first the Shopify POS app is closed,second a user selects connect a card,reader even though the card reader is,already paired this triggers the,connection process to start over or,third forget card reader is selected if,any of these snares happen follow the,same steps outlined in this video to,connect the device again and that's it,your card reader is now connected and,you're ready to accept payments in,person for more videos on Shopify POS,Hardware subscribe now if you have any,questions comment below or contact us,directly at help Shopify comm slash,questions

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